CompTIA A+ Certification

Module 1: Introduction to IT and Computer Hardware

• What IT support professionals do and why the CompTIA A+ certification matters.

• Overview of computer components: CPU, RAM, storage, and peripherals.

• Understanding form factors, ports, and connectors.

• Identifying common hardware issues and basic troubleshooting steps.

Module 2: Device Configuration and Operating Systems

• Installing and configuring operating systems: Windows, macOS, Linux, and mobile OS.

• Managing system settings, updates, and user accounts.

• Understanding file systems and command-line tools.

• Virtualization basics and working with virtual machines.

Module 3: Networking Fundamentals

• What a network is and how devices communicate.

• Understanding IP addressing, DNS, and DHCP.

• Setting up wired and wireless networks.

• Troubleshooting common network connectivity issues.

Module 4: Mobile Devices and Cloud Computing

• Setting up, securing, and synchronizing mobile devices.

• Understanding mobile OS features, apps, and connectivity.

• Introduction to cloud computing and virtualization concepts.

• Managing cloud-based storage and remote access.

Module 5: Hardware and Peripheral Troubleshooting

• Diagnosing and fixing power, boot, and display issues.

• Troubleshooting printers, storage devices, and input peripherals.

• Using diagnostic tools and interpreting system indicators (beeps, LEDs, codes).

• Preventive maintenance and handling hardware safely.

Module 6: Security Essentials

• Understanding security fundamentals and common threats.

• Implementing authentication methods and access controls.

• Securing workstations, mobile devices, and networks.

• Recognizing and mitigating social engineering and phishing attacks.

Module 7: Software Troubleshooting

• Diagnosing system crashes, boot errors, and slow performance.

• Resolving application errors and compatibility issues.

• Malware detection, removal, and prevention strategies.

• System restore points and recovery environments.

Module 8: Operational Procedures and Professionalism

• Best practices for documentation and communication in IT support.

• Safety, environmental, and regulatory compliance.

• Managing customer interactions and resolving conflicts.

• Change management, disaster recovery, and escalation processes.

Module 9: Practice Labs and Exam Preparation

• Hands-on Skill Labs for hardware, software, and networking tasks.

• Practice exams aligned with CompTIA A+ 220-1201 and 220-1202 objectives.

• Study strategies, exam tips, and final readiness check.

• Real-world troubleshooting simulations to reinforce learning.

Course Outcome

This comprehensive, hands-on course prepares learners for both CompTIA A+ Core 1 (220-1201) and Core 2 (220-1202) certifications.By the end, participants will be able to:

• Confidently diagnose and repair common IT issues.

• Configure and secure devices, networks, and operating systems.

• Apply professional best practices in troubleshooting and customer service.

• Be fully ready to pass the CompTIA A+ certification exams and begin a career in IT support.

Disclaimer: We offer CompTIA A+ training and a certificate of completion. To earn the official CompTIA A+ professional certification, you must take and pass the CompTIA A+ external exam.