Microsoft 365 Admin Center Course

The Microsoft 365 Admin Centre course is a comprehensive, hands-on training program designed to equip IT professionals, system administrators, and business users with the knowledge and skills required to effectively manage Microsoft 365 environments. This course provides a deep dive into the Microsoft 365 Admin Center, covering user management, security, compliance, licensing, services configuration, and troubleshooting.

Participants will learn how to configure and manage Microsoft 365 services including Exchange Online, SharePoint, Teams, OneDrive, and security features. The course also explores best practices for governance, identity management, compliance, and monitoring to ensure optimal performance and security.

By the end of this course, learners will confidently administer Microsoft 365 tenants, manage users and devices, configure services, implement security controls, and monitor organisational usage.

Course Objectives

By completing this course, learners will be able to:

• Navigate and understand the Microsoft 365 Admin Center

• Manage users, groups, and roles

• Configure licenses and subscriptions

• Manage Microsoft 365 services and applications

• Implement security and compliance policies

• Monitor reports and usage analytics

• Configure domains and tenant settings

• Manage devices and endpoint security

• Troubleshoot common Microsoft 365 issues

Target Audience

• IT Administrators

• Microsoft 365 Administrators

• System Administrators

• Help Desk Professionals

• Cloud Engineers

• Business IT Managers

• Beginners transitioning into Microsoft 365 administration

Prerequisites

• Basic understanding of cloud computing

• Basic knowledge of Microsoft 365 applications

• Basic networking concepts (recommended)

• Familiarity with Windows operating systems

Module Description

This module introduces Microsoft 365 administration concepts, architecture, and the Admin Center interface. Learners will understand how Microsoft 365 services integrate and how administrators manage the environment.

Sub-Modules

1.1 Overview of Microsoft 365

• What is Microsoft 365

• Microsoft 365 Architecture

• Microsoft 365 Services Overview

• Microsoft 365 Plans and Subscriptions

1.2 Understanding Microsoft 365 Admin Roles

• Global Administrator

• User Administrator

• Exchange Administrator

• Teams Administrator

• SharePoint Administrator

• Security Administrator

• Compliance Administrator

1.3 Accessing Microsoft 365 Admin Center

• Login Process

• Admin Center Dashboard

• Navigation Menu Overview

• Customizing Admin Center View

1.4 Microsoft 365 Admin Center Interface

• Dashboard Overview

• Admin Center Navigation

• Notifications and Alerts

• Service Health Dashboard

Module 2: User and Identity Management

Module Description

This module focuses on managing users, identities, and authentication within Microsoft 365.

Sub-Modules

2.1 Managing Users

• Creating Users

• Editing User Information

• Deleting Users

• Restoring Deleted Users

2.2 Bulk User Management

• Bulk User Creation

• Import Users via CSV

• Bulk License Assignment

2.3 Password Management

• Resetting User Passwords

• Password Policies

• Self-Service Password Reset

2.4 Role Management

• Assigning Admin Roles

• Custom Admin Roles

• Role-Based Access Control (RBAC)

2.5 Azure Active Directory Basics

• Azure AD Overview

• Identity Types

• Synchronization Methods

Module 3: License and Subscription Management

Module Description

This module teaches how to manage Microsoft 365 subscriptions, licenses, and billing.

Sub-Modules

3.1 Subscription Management

• Viewing Subscriptions

• Adding Subscriptions

• Removing Subscriptions

3.2 License Management

• Assigning Licenses

• Removing Licenses

• License Reports

3.3 Billing Management

• Billing Overview

• Payment Methods

• Invoice Management

3.4 License Optimization

• Identifying Unused Licenses

• License Reassignment

• Cost Optimization

Module 4: Microsoft 365 Services Management

Module Description

This module focuses on managing core Microsoft 365 services.

Sub-Modules

4.1 Exchange Online Administration

• Mailbox Management

• Distribution Lists

• Shared Mailboxes

• Mail Flow Configuration

4.2 SharePoint Administration

• SharePoint Sites Management

• Permissions Management

• External Sharing

4.3 Microsoft Teams Administration

• Teams Creation

• Teams Policies

• Meeting Policies

• Messaging Policies

4.4 OneDrive Administration

• Storage Management

• Sharing Policies

• Access Controls

Module 5: Security and Compliance

Module Description

Learn how to secure Microsoft 365 environments and manage compliance requirements.

Sub-Modules

5.1 Security Overview

• Microsoft 365 Security Center

• Security Dashboard

• Threat Protection

5.2 Multi-Factor Authentication (MFA)

• Enabling MFA

• Conditional Access

• Security Defaults

5.3 Compliance Management

• Compliance Center Overview

• Data Loss Prevention (DLP)

• Retention Policies

5.4 Threat Protection

• Anti-Spam Policies

• Anti-Phishing Policies

• Safe Links and Attachments

Module 6: Device Management

Module Description

Learn to manage devices connected to Microsoft 365.

Sub-Modules

6.1 Device Management Overview

• Device Types

• Device Policies

6.2 Microsoft Intune Basics

• Intune Overview

• Device Enrollment

6.3 Mobile Device Management (MDM)

• Device Compliance Policies

• Device Configuration

Module 7: Domains and Tenant Management

Module Description

Learn to manage domains and tenant settings.

Sub-Modules

7.1 Domain Management

• Adding Custom Domain

• Domain Verification

• DNS Configuration

7.2 Tenant Settings

• Organization Profile

• Data Location

• Privacy Settings

Module 8: Reports and Monitoring

Module Description

Learn to monitor Microsoft 365 environment performance and usage.

Sub-Modules

8.1 Usage Reports

• User Activity Reports

• Email Usage Reports

• Teams Usage Reports

8.2 Service Health Monitoring

• Service Health Dashboard

• Incident Reports

8.3 Audit Logs

• Audit Log Search

• Activity Monitoring

Module 9: Troubleshooting and Support

Module Description

Learn troubleshooting techniques and support options.

Sub-Modules

9.1 Common Issues

• Login Issues

• Mailbox Issues

• Teams Connectivity Issues

9.2 Microsoft Support

• Creating Support Tickets

• Troubleshooting Tools

Module 10: Best Practices and Governance

Module Description

Learn best practices for managing Microsoft 365 environments.

Sub-Modules

10.1 Governance Planning

• Governance Framework

• Policies and Procedures

10.2 Security Best Practices

• Least Privilege Access

• Conditional Access

10.3 Maintenance and Monitoring

• Routine Maintenance

• Performance Monitoring

Course Outcomes

After completing this course, learners will:

• Administer Microsoft 365 environments confidently

• Manage users, devices, and services

• Implement security best practices

• Monitor and troubleshoot issues

• Optimize Microsoft 365 licensing and performance

Hands-On Labs Included

• Create and manage users

• Configure Microsoft Teams policies

• Set up security and MFA

• Configure SharePoint permissions

• Monitor reports and logs